North West Trucks - Customer Service Advisor

Location: Warrington

Working Hours: 40 hours per week

• Monday to Friday: 8.00 am to 5.00 pm

Salary: TBC, depending on experience

An exciting opportunity has arisen for an experienced Customer Service Advisor to join our team at our DAF Warrington site.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Liaising with customers on site, via phone and email.
• Liaising with customers in regards to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Selling service plans along with promotional accessories/programs etc.
• Invoicing and following manufactures warranty procedures.
• Collection and delivery of customer vehicles.
• Customer Satisfaction Follow up phone calls.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.

Ideally, we are looking for:

• Appropriate telephone techniques and etiquette.
• Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
• Remain positive in stressful situations when handling a customer conflict.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow warranty guidelines and how to accurately apply them.
• Good computer skills essential.
• Previous experience with Kerridge/PSA would be beneficial.
• High level of accuracy and attention to detail essential.
• Contact high level of customers either via phone or email and be able to
• document items clearly and legibly.
• Full UK Driving Licence essential.

In return we’ll offer:

• Pension with North West Trucks contribution.
• Career development opportunities.
• Qualified Mental Health First Aiders.
• Free will writing service.
• Free mortgage advice service.
• Free eye tests for VDU users.
• Cycle to work scheme
• Credit Union at work
• On-site parking (Site Specific).

About Us:

At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.

Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you're ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family.

Don't miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!

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